🍎Currently supporting macOS • Windows compatibility coming soon

Privacy Policy

Effective Date: May 22, 2025
Version: 1.0

ChurnVision (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, retain, and safeguard your information across our products and services.

1. Scope and Applicability

This Privacy Policy applies to your use of ChurnVision desktop application.

We support full compliance with applicable data protection regulations, including:

  • General Data Protection Regulation (GDPR) – EU
  • California Consumer Privacy Act (CCPA) – US
  • Swedish Data Protection Act (Dataskyddsförordningen)

2. Core Principles

  • Security by Design: Web apps use encryption in transit and at rest, least‑privilege access, and auditability. Enterprise+ enables local processing on desktop where required.
  • Data Minimization: We collect only what is necessary to deliver the service and support.
  • User Control: Customers maintain control over data input, storage, and deletion policies.

3. Information We May Process

We collect minimal account, configuration, and support information necessary to operate our services. Enterprise+ customers may opt to operate fully offline, in which case only licensing metadata is processed.

a. Product Data

  • Web Apps (Starter, Professional, Enterprise): operational data is processed securely and may be stored per your configuration and agreement.
  • Enterprise+: employee datasets and model outputs can be processed locally on your device with no cloud transfer.

b. License and Support Data

When activating your license, we may process:

  • License key and version
  • Activation timestamp
  • Basic device identifier (hashed)

When you contact us for support or submit a crash report (optional), we may receive:

  • Email address and message content
  • Error logs (manually submitted by you)

4. How We Use Information

We only process minimal technical or licensing data to:

  • Validate software licenses
  • Respond to support requests
  • Maintain legal compliance

We do not:

  • Track you or your users
  • Access your device content
  • Use data for advertising or profiling

5. Legal Basis for Processing (GDPR)

Where applicable, our processing relies on the following legal grounds:

  • Contractual necessity: To provide and support licensed use of ChurnVision
  • Consent: When you voluntarily share logs or support information
  • Legal obligation: Where required by licensing laws or tax regulations

6. Data Retention

Operational data retention depends on your plan and configuration and will be governed by your agreement with us.

Data you submit for support (if any) is retained only as long as necessary to resolve your issue and is securely deleted afterward.

7. Data Security

We implement the following security measures:

  • Encryption at rest for local data processing
  • Role-based access control and auditability on eligible plans
  • Enterprise+: optional offline operation and local processing
  • Digitally signed application bundles and secure packaging

If encryption or passwords are used, it is the user's responsibility to safeguard them.

8. User Rights

Depending on your jurisdiction, you may have rights including:

  • Right to Access: What minimal data we hold (e.g., license metadata)
  • Right to Erasure: Request deletion of any personal data provided for support
  • Right to Rectification: Correct inaccurate license or contact details
  • Right to Data Portability: Obtain copies of communications
  • Right to Lodge a Complaint: With your local data protection authority

To exercise these rights, contact us at privacy@churnvision.tech.

9. Third-Party Services

We limit third‑party services to what is necessary to operate the product. If you choose to integrate external tools (e.g., for exports, dashboards, or LLMs), their terms and privacy policies will apply.

10. Children's Privacy

ChurnVision is intended for professional users. We do not knowingly collect data from individuals under the age of 16.

11. International Users

ChurnVision complies with GDPR and other regional laws. Data transfer and storage practices depend on your selected plan and region and will be detailed in your agreement.

12. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify licensed users via in-app notice or email (if provided). Continued use of the app after updates constitutes acceptance of the revised policy.

13. Contact Us

If you have any questions or concerns regarding this Privacy Policy or data handling practices, please contact us:

📧 Email: privacy@churnvision.tech
🏢 ChurnVision – Stockholm, Sweden