Privacy Policy

ChurnVision (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, retain, and safeguard your information across our products and services.

1. Scope and Applicability

This Privacy Policy applies to your use of ChurnVision on-premise application.

We support full compliance with applicable data protection regulations, including:

• General Data Protection Regulation (GDPR) – EU
• California Consumer Privacy Act (CCPA) – US
• Swedish Data Protection Act (Dataskyddsförordningen)

2. Core Principles

• Security by Design: ChurnVision runs exclusively on-premise. Customer data stays on customer infrastructure, with no ChurnVision access.
• Data Minimization: We collect only what is necessary to deliver the service and support.
• User Control: Customers maintain control over data input, storage, and deletion policies.

3. Information We May Process

We never have access to data in your ChurnVision installation. Business contact, licensing, and support communications are separate from the employee data you process on-premise.

a. Product Data

• All customer deployments run on-premise. Your organization controls storage, processing, and access.
• User and company data, including employee datasets, analysis, and model outputs, remain on your infrastructure. They are never transferred to ChurnVision, and we have no access to them.

b. License and Support Data

When activating your license, we may process:

• License key and version
• Activation timestamp
• Basic device identifier (hashed)

When you contact us for support or submit a crash report (optional), we may receive:

• Email address and message content
• Technical issue descriptions without employee records or other customer data

4. How We Use Information

We only process minimal technical or licensing data to:

• Validate software licenses
• Respond to support requests
• Maintain legal compliance

We do not:

• Track you or your users
• Access your device content
• Use data for advertising or profiling

5. Legal Basis for Processing (GDPR)

Where applicable, our processing relies on the following legal grounds:

• Contractual necessity: To provide and support licensed use of ChurnVision
• Consent: When you voluntarily share logs or support information
• Legal obligation: Where required by licensing laws or tax regulations

6. Data Retention

Your organization controls retention and deletion of user and company data within your on-premise installation.

Data you submit for support (if any) is retained only as long as necessary to resolve your issue and is securely deleted afterward.

7. Data Security

We implement the following security measures:

• Encryption at rest for local data processing
• Customer-managed access permissions and audit records
• On-premise processing for every customer
• Digitally signed application bundles and secure packaging

If encryption or passwords are used, it is the user's responsibility to safeguard them.

8. User Rights

Depending on your jurisdiction, you may have rights including:

• Right to Access: What minimal data we hold (e.g., license metadata)
• Right to Erasure: Request deletion of any personal data provided for support
• Right to Rectification: Correct inaccurate license or contact details
• Right to Data Portability: Obtain copies of communications
• Right to Lodge a Complaint: With your local data protection authority

To exercise these rights, contact us at privacy@churnvision.tech.

9. Third-Party Services

ChurnVision does not host or access your employee data through third-party services. Services used for business communications, such as demo booking, have their own terms and privacy policies.

10. Children's Privacy

ChurnVision is intended for professional users. We do not knowingly collect data from individuals under the age of 16.

11. International Users

Customer data remains on your on-premise infrastructure. Your organization determines its storage location and applicable data handling requirements.

12. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify licensed users via in-app notice or email (if provided). Continued use of the app after updates constitutes acceptance of the revised policy.

13. Contact Us

If you have any questions or concerns regarding this Privacy Policy or data handling practices, please contact us: